How the preferences for contact and interaction modes between user and business are rapidly changing
The scenario that is emerging globally in recent years is seeing constant innovation and technological evolution, which has led to the multiplication of media and channels of interaction between users/consumers and businesses. Multichannel is a mass phenomenon which is affecting more and … Continue reading
Introduction to the functioning of NLP Engine Q&A
Developed in H-Care laboratories, NLP Engine represents the application core of the Natural Language processing that is used by H-Care’s solutions: Braininteractive, Human Digital Assistant, Engagent and Myda. The functioning logic linked to the analysis of written content (or synthesised from speech … Continue reading
Why is multichannel customer care so important for businesses?
70% of the rate of customer loss depends on the customer’s dissatisfaction with the customer care service received. It is now essential to improve the Customer Experience providing a multichannel service. Here we explain why. Data collected in recent years shows that … Continue reading