The scenario that is emerging globally in recent years is seeing constant innovation and technological evolution, which has led to the multiplication of media and channels of interaction between users/consumers and businesses. Multichannel is a mass phenomenon which is affecting more and … Continue reading →

Developed in H-Care laboratories, NLP Engine represents the application core of the Natural Language processing that is used by H-Care’s solutions: Braininteractive, Human Digital Assistant, Engagent and Myda. The functioning logic linked to the analysis of written content (or synthesised from speech … Continue reading →

70% of the rate of customer loss depends on the customer’s dissatisfaction with the customer care service received. It is now essential to improve the Customer Experience providing a multichannel service. Here we explain why. Data collected in recent years shows that … Continue reading →